Free AI Chatbot Builder

Frequently Asked Questions

• What is a chatbot builder?

  A chatbot is an artificial intelligence tool that helps prospects or customers find answers to simple questions like store hours or pricing. Historically, chatbots required code to build or customize. A chatbot builder takes out most of the technical knowledge necessary to create a chatbot and empowers everyone to make them. Not only can you build chatbots to live directly on your site, but most chatbot builders also allow you to build chatbots that work on platforms like Facebook Messenger or other social media.

  HubSpot chatbot builder lets you take advantage of all of those features and more. Because it’s powered by HubSpot’s Smart CRM tools, the chatbot builder helps you personalize messages using content directly from your library. Qualify your leads before responding to them, and always send the exact right response using natural-sounding sequences.

• How much does HubSpot's chatbot builder cost?

  HubSpot’s chatbot builder is available for free with no credit card required, with additional functionality in premium editions of Marketing Hub, Sales Hub, Service Hub, and Content Hub. See the pricing page for more details.

• Can HubSpot chatbot simulate conversations?

  When customers and prospects use your live chat widget to learn more about your product or submit a customer service request, they expect human connection on demand. HubSpot’s chatbot builder is designed to help you provide the experience they expect without having to multiply your headcount. Start by setting up automated, on-brand welcome messages. Then use if/then branches to triage sales questions or service requests to the right team. Lastly, enjoy a two-way connection between your chat widget and your CRM, which allows you to automatically customize chatflows to fit your contact’s information, while enriching your CRM data with every conversation.

• What makes HubSpot's chatbot builder popular?

  Popular HubSpot chatbot builder features include:

  • Book meetings and qualify leads automatically directly from within your chatbot window

  • Design chatbot windows that match the theme of your website or product

  • Create natural-seeming chatbot sequences without any coding knowledge required

  • Automatically trigger an email sequence after a conversation with your chatbot has closed

  • Personalize messages using information pulled directly from your CRM

• What data is shared with OpenAI? How is it being used by OpenAI?

  The full conversation history between your visitor and the AI chatbot is shared with OpenAI. For example, if your visitor asks, “What services do you offer?”, the text in quotes along with data from one of your content sources will be shared with OpenAI so that an AI response can be generated.

  OpenAI will not use your prompts to train or improve their models. OpenAI will use your prompts for content moderation purposes and will delete those prompts after 30 days. You can learn more about how OpenAI uses your prompts by reviewing OpenAI's API Data Usage Policy.

• How can a chatbot builder help my business?

  Chatbot builder software can help you:

  • Automate repetitive tasks, such as asking intake questions and routing inquiries to the right team
  • Streamline customer service
  • Capture and nurture leads
  • Save time and money by automating your service team’s most repetitive 

• How much time does it take to implement the chatbot builder?

  Getting started with the chatbot builder is quick. You can have your team set up with access within minutes. After that, creating the chatbot sequences and designing the theme of your chatbot box is easy with our straightforward editors. No engineering or design time required.